Terms of Service

1. Acceptance of Terms

By using the HOME TECH+ app or scheduling any service with HOME TECH+ ("we," "us"), you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our Services

HOME TECH+ is a licensed and insured provider of in-home technology support and installation services, including computer and laptop repair, smart TV and home theater setup, Wi-Fi and home network optimization, smart home device installation, printer setup, and device migration. Service availability varies by area.

3. Free In-Home Assessment

Your initial in-home technology assessment is completely free, with no obligation. A HOME TECH+ consultant will visit your home, evaluate your technology, and recommend solutions at no cost to you.

4. No Fix, No Fee Guarantee

If we don't fix the issue, you don't pay.

For paid in-home support visits, you are only charged if we successfully resolve your issue or complete the agreed service. If our consultant is unable to fix the problem, there is no charge for that visit. This guarantee does not apply to the free initial assessment, to parts or equipment you separately approve and purchase, or to services where a different arrangement was agreed in writing before the visit.

5. Pricing & Payment

• Free initial in-home assessment — no charge, no obligation.
• In-home tech support is $49.99 per visit, charged only when the issue is resolved (see our No Fix, No Fee guarantee).
• In-home tech support is included free with any installation service, free for your first year, then $39.99/month as a HOME TECH+ member. Cancel anytime.
• Estimates for installations or parts are provided before any charge, and you must approve them in advance.
• Payment is collected securely through our payment provider after service is completed.

6. Scheduling & Availability

We make every effort to honor requested dates and time windows. Appointments are confirmed by a HOME TECH+ team member, and same-day service is subject to consultant availability in your area. Service area coverage is expanding; contact us to confirm availability.

7. Cancellations & Rescheduling

You may cancel or reschedule an appointment at no cost up to the time a consultant is dispatched to your address. Repeated no-shows or same-day cancellations after dispatch may be subject to a reasonable trip fee.

7b. Push Notifications

HOME TECH+ may offer optional push notifications to keep you informed about your service requests, appointments, and account. Push notifications require your explicit OS-level permission and can be managed or disabled at any time in Settings or in your device's system settings. Notification content is generic and does not include sensitive personal information on the lock screen. We do not send promotional push notifications by default.

8. Customer Responsibilities

• Provide accurate contact and service address information.
• Ensure an adult (18+) is present for the duration of the visit, and provide safe, lawful access to the premises and devices.
• Disclose any conditions (pets, hazards, access codes) that may affect the visit.
• Back up important data before service. HOME TECH+ is not responsible for data loss on devices we service.

9. Warranties & Limitations

Workmanship on completed repairs and installations is warranted against defects for the period stated on your service record. This warranty does not cover issues caused by misuse, accidents, third-party software, or pre-existing conditions unrelated to the service performed. Our liability is limited to the amount paid for the specific service. HOME TECH+ is a fully insured provider.

10. AI Troubleshooting Assistant

Our in-app AI assistant and our AI phone agent provide general troubleshooting guidance for convenience. They do not replace professional diagnosis, and HOME TECH+ is not liable for outcomes from following AI guidance. For guaranteed results, schedule an in-home visit.

11. Acceptable Use

You agree to use the HOME TECH+ app lawfully and not to misuse, reverse-engineer, or disrupt it. Accounts are personal and may not be shared. We may suspend access for violations of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Us

Questions about these Terms? Call us at 1-866-283-4151, email info@zmc-pro.com, or visit zmc-pro.com.